cyclebasket.com Terms and Conditions

Making your Payment

How to Contact Us

A full set of contact details is included on our Contact Page including a simple form for you to use to email us.

Shipping and Handling

See also Mail Order Services. Orders to UK Mainland destinations are sent by Interlink Express and a carriage charge of £6.00 made for all orders regardless of the order value (This applies only to UK orders). PLEASE NOTE OUR CARRIERS, INTERLINK EXPRESS, REQUIRE A SIGNATURE UPON DELIVERY OF A PARCEL. If our carriers are forced to return parcels to us, they will make an extra charge which will be taken into account when refunds are made. If our carriers are authorised to leave a parcel without obtaining a signature, liability for any losses, following delivery falls to the customer. PLEASE NOT THAT OUR CARRIERS DO NOT DELIVER TO PO BOX ADDRESSES - SUCH DELVERIES WILL NEED TO BE SENT VIA ROYAL MAIL, WHICH COULD RESULT IN DELAY. Non UK Mainland orders will be sent by Royal Mail. Heavier items maybe subject to an extra charge (Please enquire for further details). One charge only will be made per order, not per item. NB Carriage charges ARE NOT a source of profit to us! We do not offer "Free" carriage for the simple reason that to do so would mean putting up our prices. Since we also have customers who call in person, doing so would be unfair to them. Furthermore, increasing our prices would have a cumulative effect and overall, would cost customers more, particularly on larger orders. We would always suggest to customers that they consider the TOTAL cost of their "Shopping basket" when making comparisons, as opposed to simply the carriage charge! Responsibility for the goods passes to the customer, when the goods are handed to the carrier. Should insurance cover be required, it may be arranged at extra cost. Where deliveries are to be made to addresses other than the card holder's address, we are obliged to follow additional security procedures which, depending on circumstances, may involve a slight delay. If your choice of delivery address is your place of work or business, PLEASE INCLUDE THE NAME OF THE BUSINESS/PLACE OF WORK. If change of delivery address is required AFTER a parcel has been despatched, our carriers will make an extra charge (This will vary between £15.20 & £17.00). Where the carriers have to return parcels to us undelivered, this is deemed to be the same as a change of address and subject to additional charges.

Your Security and Credit Card Security

VAT

All prices quoted on this website include VAT (Where applicable) at the UK rate of 15%.

Your privacy

For specific information regarding our privacy policy, please refer to the Privacy Policy page

Back Orders

We endeavour to keep stock of the listed items & indicate if any particular item/s are out of stock. Should an order be placed for item/s, which are not in stock, we will e-mail you immediately giving details of any shortages. At this point, you may cancel the order, cancel that part of the order, which is not available, or accept the alternatives we have offererd. If you are prepared to wait, balances will be sent carriage paid. We always e-mail our customers confirming that orders have been despatched. We also send e-mails, when balances are sent. You will also be informed of the method of shipment.

If you wish to complain.

Click on ''CONTACT'' & choose preferred method quoting all relevant details & dates.

Returns

RETURNS. All returns must be authorised by cyclebasket.com and a Returns Authorisation No. obtained. This number must be clearly shown on the package used to return the goods. We reserve the right to refuse items returned for credit, if they are not in a saleable condition. This may be interpreted as:- The goods must be unused, clean and unmarked and in the original undamaged packaging. Goods returned in an unsaleable condition will be returned to the customer and a charge made for carriage and packing. Items, which have been supplied correctly, may be returned only at the discretion of cyclebasket.com. All returns, other than warranty returns, must be received by cyclebasket.com no later than two weeks from the date of the original purchase. All returns, other than warranty returns, will be subject to a handling charge of 20% of the value of the goods being returned and carriage must be paid by the customer. Carriage paid on returns, which are necessary because of faulty or wrongly supplied goods, will be refunded. The amount of any refund will be based on the charges made by the Post Office for a standard package of the same weight. Warranty issues requiring the authorisation of the manufacturers or their agents may involve the return of the goods to one of these sources. In such cases, delays may occur. To overcome these delays, we reserve the right to duplicate the original order and make whatever adjustment is authorised by the manufacturer or their agent, when the matter is resolved

Mail Order Services.

MAIL ORDER SERVICES At present, our stock control system is entirely manual. Whilst we endeavour to keep our records up to date, we are not infallable! Please do not rely 100% on us having an item in stock even if it says so on the website! IF YOU NEED A DEFINITE ANSWER, PLEASE CONTACT US! It is our responsibility to despatch correctly what is ordered, but the customer’s responsibility to ensure that they order what they require. Wherever possible, orders received by mid day of each trading day, will be despatched that same day (Excluding Saturday). This does not apply to items, which contain a labour content i.e. complete cycles, wheels, enamelling etc. Sometimes where we are expecting delivery of an item immanently, there may be a delay of day or so. PLEASE NOTE OUR CARRIERS, INTERLINK EXPRESS, REQUIRE A SIGNATURE UPON DELIVERY OF A PARCEL. If our carriers are authorised to leave a parcel without obtaining a signature, liability for any losses, following delivery falls to the customer. Where deliveries are to be made to addresses other than the card holder's address, we are obliged to follow additional security procedures which, depending on circumstances, may involve a slight delay. If your choice of delivery address is your place of work or business, PLEASE INCLUDE THE NAME OF YOUR PLACE OF WORK! Our carriers deliver to addresses on the UK mainland by 3pm the next working day (ie Monday to Friday) following despatch. YOUR STATUTORY RIGHTS ARE NOT AFFECTED BY ANY OF THE ABOVE TERMS & CONDITIONS. Our payment gateway DO NOT have facilities to verify transactions involving non UK payment cards. Therefore we can only transact business outside the UK where payment in full has been deposited in the bank account we have set up for that purpose (We DO NOT use Paypal). All money transmission charges are the responsibility of the customer and their bank. Where deductions are made, commensurate deduction will be made to the goods despatched.